Terms & Conditions

The Buyer is a consumer or an entrepreneur who concludes a contract for the purchase of goods with us. A consumer is an individual acting outside the scope of their business activity.

The Price is the amount for the goods; the Total Price is the sum of the Price and any delivery charge and is stated including VAT and all statutory charges. Goods are the items you purchase from us.

Matters not governed by these Terms are subject to the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, for consumers, consumer-protection legislation.

The contract is concluded remotely using means of distance communication. You bear the costs of using them, which do not differ from the basic rate.

The order is your proposal to conclude the contract. The contract is concluded at the moment we deliver an order confirmation to the email you provided. The confirmation includes an order summary and these Terms.

When ordering, you must provide correct and truthful information necessary for delivery (in particular name, delivery address, email and phone).

In the event of an obvious pricing error, we are not obliged to deliver the goods at that price; we will contact you promptly and offer to conclude the contract at the correct price.

The Price is always stated with the goods and in the order. The Total Price is stated including VAT.

We currently do not use a payment gateway. You pay the Total Price by bank transfer using the details we send in the order confirmation; the price is due within 7 days unless agreed otherwise.

We issue the invoice electronically and send it to your email. Title to the goods passes to you upon payment of the Total Price and receipt of the goods.

We deliver goods via a contracted carrier within the countries of the European Union. Any delivery time stated is indicative and depends on availability and the chosen delivery method.

On receipt from the carrier, check the integrity of the packaging; report any obvious damage to the packaging to the carrier and to us without delay. The risk of damage to the goods passes to you on receipt, or at the moment you had the opportunity to receive them.

If you fail to take delivery for reasons on your side, this does not breach our duty to deliver; we are entitled to withdraw from the contract and/or claim the costs of repeated delivery.

If you are a consumer, you have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. You may withdraw by any demonstrable means, in particular by emailing [email protected]. The deadline is met if you send the notice of withdrawal before it expires.

Withdrawal is not possible for goods customised to your wishes or for you personally, and for goods in a sealed package that were removed from the package and cannot be returned for hygiene reasons (e.g. unpacked underwear, socks, hosiery).

Send the goods back within 14 days of withdrawal; you bear the cost of return. We will refund the Total Price within 14 days of withdrawal, but not before you return the goods or prove they have been sent. You are liable for any reduction in the value of the goods resulting from handling them beyond what is necessary to ascertain their nature and properties.

We are responsible for the goods being free of defects on receipt, in particular that they match the description, are of the corresponding quantity and quality, and are fit for the usual purpose.

You can claim a defect by emailing [email protected] or by letter to our address. When claiming, choose how you want the defect resolved (removal of the defect by supplying new goods or by repair; or a reasonable discount or withdrawal from the contract under the statutory conditions).

If you are a consumer, you may exercise rights from defective performance for consumer goods within 24 months of receipt. We will confirm receipt of your complaint within 7 days and settle it without undue delay, no later than 30 days, unless agreed otherwise.

The Czech Trade Inspection Authority (Česká obchodní inspekce, [email protected], adr.coi.cz) is competent for the out-of-court resolution of consumer disputes with this Czech seller. A proposal may be filed if the dispute could not be resolved directly with us.

A dispute may also be resolved online via the EU ODR platform at ec.europa.eu/consumers/odr.

The legal relationship is governed by the law of the Czech Republic. If you are a consumer, this does not affect your rights under mandatory legal provisions.

We correspond by email; our email is [email protected]. We may amend these Terms; the amendment does not affect contracts already concluded. We are not liable for failure to perform due to force majeure. These Terms take effect on 1 July 2026.